FAQ

Omnitapps Lobby

Windows 7, Windows 8, Windows 10. (NOT Windows 8 RT) It can run on Windows Embedded POS, but we do not give support on this Embedded OS type.

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Configurations made with Omnitapps Lobby can only be used with other Omnitapps Lobby instances.
Omnitapps Lobby is not compatible with Omnitapps Composer.

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You need to switch to Omnitapps Composer. Please contact our sales department.

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Yes, as long the Tablet runs Windows 7, 8 or 10.

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Not natively, You can however run Windows 7, 8 or 10 via Bootcamp.
Note: You also need a touchscreen overlay for the Apple Mac.

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You can export your configuration and copy the exported configuration to many other Omnitapps Lobby computers. See user manual. Note: Omnitapps Lobby only works with Lobby configurations.

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The login settings in the configurator for request.omnitapps.com are independent for each computer.
You need to set the login details at each Omnitapps Lobby computer. (it’s not saved in your configuration export)
Also check if all computers are connected to the internet.

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At this moment we don’t have an upgrade plan. Configurations made with Omnitapps Lobby cannot be used in other Omnitapps products.

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Omnitapps Lobby and Composer Advanced have the same functionality. Omnitapps Composer has many more applications included.

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Omnitapps Selfie

Windows 7, Windows 8, Windows 10. (NOT Windows 8 RT) It can run on Windows Embedded POS, but we do not give support on this Embedded OS type.

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Yes, as long the Tablet runs Windows 7, 8 or 10.

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Not natively, You can however run Windows 7, 8 or 10 via Bootcamp.
You also need a touchscreen overlay.

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Only possible if the computer identifies the camera as a webcam device. Your camera must be listed as a webcam at the “Devices and Printers” section.

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Currently we only support the Facebook API. If you want to post to other platforms please contact our sales department for a customization quote.

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Most common issues are a missing Facebook Token, check the Facebook Token(code), or the system has no internet connection.
For information on creating a Facebook API Token refer to the user manual.

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In the project folder you see a subfolder with the Photo frames. You can replace, or add extra Photo frames. (on a full HD system you need to create frames with 1920×1080 pixels dimensions). Photo frames need to be .PNG files with transparency.

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Photo frames need to have transparency in the middle for the “see through” effect.
Your Photo frames need to be saved as PNG file. The best program to create such frames is Photoshop.

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The application also saves all snapshots locally so you can run offline.

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Omnitapps Survey

Windows 7, Windows 8, Windows 10. (NOT Windows 8 RT) It can run on Windows Embedded POS, but we do not give support on this Embedded OS type.

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Yes, as long the Tablet runs Windows 7, 8 or 10.

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Not natively, You can however run Windows 7, 8 or 10 via Bootcamp.
Note: You also need a touchscreen overlay for the Apple Mac.

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You can export the survey data to a CSV file by going to the configurator (ALT+C) and then press the “Export Databases” button. The created CSV files will be stored in your project folder.
..\\my documents\Omnitapps Survey\\survey.csv
Note: At the end of Q2, 2015 we have a new method where all Omnitapps Survey data can also be sent to your personal online account at request.omnitapps.com

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You can export your configuration and copy the exported configuration to many other Omnitapps Survey computers. See also the user manual.

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You need to use a video with a H264 codec. (.mp4 / .mov) Square pixel, 16:9 when use at full hd.
You do not need to use Full HD (1080p) video. 720P will do fine.

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We use Myriad Pro as standard font. But you can hide the question and also hide the standard answer buttons. In this case you need to put your own text in the background image and create your own buttons including the answer text. In our demo survey you see this at the question with the Statue of Liberty, and the Yes/No buttons.

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Omnitapps Survey has a predefined answer button area that at some point “ is full “.
Your text size maybe too large, you maybe have to many answers (you need to split them in separate pages), Your answer text for each button is too long. (you need to shorten your answers)

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The login settings in the configurator for request.omnitapps.com are independent for each computer.
You need to set the login details at each Omnitapps Survey computer. (it’s not saved in your configuration export)
Also check if all computers are connected to the internet.

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Product Selector

Windows 7, Windows 8, Windows 10. (NOT Windows 8 RT) It can run on Windows Embedded POS, but we do not give support on this Embedded OS type.

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Yes, as long the Tablet runs Windows 7, 8 or 10.

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Not natively, You can however run Windows 7, 8 or 10 via Bootcamp.
Note: You also need a touchscreen overlay for the Apple Mac.

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In the configurator (ALT+C) there is an option to import a CSV product overview.
This overview can only be imported successfully when it’s formatted correctly. Please refer to the user manual. Changes that need to be made after importing can be done at the settings for each individual product.

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You can export your configuration and copy the exported configuration to many other Omnitapps Survey computers. See user manual.

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The login settings in the configurator for request.omnitapps.com are independent for each computer.
You need to set the login details at each Omnitapps Product Selector computer. (it’s not saved in your configuration export)
Also check if all computers are connected to the internet.

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The Product Selector is not a webshop. There is no payment gateway. However, you can display a QR code at each product which scanned by the users mobile device show the product in your exciting online webshop.

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Omnitapps Digital Reception BETA

Windows 7, Windows 8, Windows 10. (NOT Windows 8 RT) It can run on Windows Embedded POS, but we do not give support on this Embedded OS type.

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Yes, as long the Tablet runs Windows 7, 8 or 10.

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Not natively, You can however run Windows 7, 8 or 10 via Bootcamp.
Note: You also need a touchscreen overlay for the Apple Mac.

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There is an extra background application that needs to be started together with Omnitapps Digital Reception. It’s a “connector” between the application and your VoIP server. Contact our support department for a copy.

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Omnitapps Digital Reception has standard functionality to select a company from a dropdown menu.

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Omnitapps Digital Reception uses a line out (green socket) and a mic in (red socket) for the two way audio connection. If your computer does not have these sockets you can plug in a usb audio adapter that is widely available.

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No, the Digital Reception calls “real” phone numbers via VoIP. So you configure regular phone numbers.

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This depends on the configuration of your VoIP server. Omnitapps Digital Reception only contacts your VoIP server and passes the number to be called. Please contact your VoIP server administrator.

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You need to verify your VoIP server allows the Digital Reception to call those numbers. Maybe the VoIP server has restrictions or internal rules. Please contact your VoIP server administrator.

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Omnitapps Digital Reception makes use of the standard audio line- and microphone connections. In Windows audio settings you can set the volume for record and playback volume.

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In the Windows audio settings you can set the default recording and playback device.

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Omnitapps Composer

Yes, Omnitapps Showcase and Composer (Basic/Advanced/Ultimate) are new applications. It’s not a an upgrade from Omnitapps Desktop/Professional.

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In Omnitapps Showcase there is a non removable exit button. In Omnitapps Composer Basic/Advanced/Ultimate you can configure this button.

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The new Showcase and Composer applications have different configurator, application settings and functions.

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Omnitapps Professional until January 1 2015 and Launcher will still be available. Omnitapps Desktop is not available anymore.

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You can see our prices in the OmnivisionShop.

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No, It only runs on Windows 7 and Windows 8. Note: Omnivision Studios can develop your custom IOS and Android applications!

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To diasable the charmsbar in Omnitapps got to the Omnitapps settings and uncheck the box called: “Windows 8 Charmsbar enabled”.
After pressing save, restart the software and the charmsbar should not be active anymore.

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No, Omnitapps Showcase Free and Composer Basic/Advanced/Ultimate have different structures and functions compared to Omnitapps Professional. You cannot exchange configurations between them.

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We can build whitelabel and OEM versions with your own default content. Please contact our Sales department For more information.

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For bundeling Omnitapps products with your own hardware pleace contact our sales department for more information.

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It has 4 applications. Only the basic settings are available. You can duplicate them to as many you want.

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We have a total of 21 unique applications. You can duplicate them to as many times as you want.

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Yes. We need your hardware. Please contact our sales department.

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Yes, You can Run Showcase Free and Composer Basic/Advanced/Ultimate on Windows 7 and Windows 8.

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With Basic you have all the applications but less configuration possibilities. We recommend that you use Advanced or Ultimate instead if you want to have all opportunities.

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You cannot use these in combination with Composer.

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Yes. This is one of the USP of Omnitapps Composer. No programming or coding!

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Yes. It is resolution independent. Even 1366×768 to 4K.

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Yes. You can choose mouse, single touch or multi touch.

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No. You have one price for all applications!

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Composer Player

No, it is not possible to run a Showcase export in the Player software!

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The player software is created to run exported configurations by a licensed Composer software suite.
If you have multiple systems that need to run a configuration you can use a player on each machine to run this configuration.

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- Export the configuration in the Composer to USB stick by using the export button in the top of the configurator.
– On the machine which has the player installed on it, paste the export in the documents folder “C:\Users\username\Documents\Omnitapps Composer Advanced” for ultimate this path is “..\Documents\Omnitapps Composer Ultimate”

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The error message: “no valid projects” lets us know that there is either no exported configuration available, or the player cannot read the configuration properly.
Keep in mind that the configuration should be exported by a licensed composer.

Please check if you have placed the configuration in the right folder.
– For the Player Advanced the folder should be: “C:\Users\username\Documents\Omnitapps Composer Advanced”
– For the Player Ultimate the folder should be: “C:\Users\username\Documents\Omnitapps Composer Ultimate”

note: The Player software is not able to read your configuration if both the original configuration as well as the exported configuration is in the documents folder.
To fix this simply remove the original configuration from your documents folder and restart the player software!

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Cloud Brochure Selector

  1. Install Omnitapps Brochure Selector
  2. Activate with your license key
  3. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  4. Add your license key to your account (at the licenses section)
  5. You are ready to use the system. Continue reading the Cloud manual.

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  1. Install Omnitapps Brochure Selector
  2. Select “Continue trial” in the popup screen.
  3. You see a trial license key. Write down this license key.
  4. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  5. Add your trial license key to your account (at the licenses section)
  6. You are ready to use the system. Continue reading the Cloud manual.

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Omnitapps has a built-in onscreen keyboard, but Windows also has a onscreen keyboard. Bring up the Windows Onscreen keyboard, then select “Input Panel Settings” , Deselect “for touch input, show the icon next to the textbox” and De-select “Use the input panel tab”. Click OK.

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This occurs when Windows wants the focus. You can lock the taskbar or hide the taskbar to resolve this behavior.

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This is a strange behavior when working on a computer with a touch-screen and the mouse emulation enabled.

To resolve this problem you have to disable mouse emulation in the configurator.

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When you delete a file that is already sent to an e-mail address you get this behavior.

This behavior also occurs when you delete a configuration including files that are sent.

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To de-activate your license you need to delete the system from your account. This can be done by browsing to http://cloud.omnitapps.com and go to systems page.

Press the trash bin button to delete the desired system. This will also de-activate the license on this system.

After deleting the system, Omnitapps will shut down.

Now it is possible to install Omnitapps on any system.

Fill in the license key in the front-end and you will be reconnected with the back-end.

Please notice that you need to enable the sync for this system manually to synchronize.

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Omnitapps uses Acrobat Reader X for print jobs. When you never used this program before you have to open the Acrobat Reader and accept their license agreement first. You can find Acrobat Reader in your programs list.
After accepting the Adobe license agreement you can close the Reader and start using Omnitapps again.

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Stay in touch

  • Omnivision BV
  • De Dintel 31
  • 5684 PS Best
  • The Netherlands
  • Phone: +31(0)499 367 607 (The Netherlands, CET)
  • Phone: +1561 443 4747 (USA, EST)
  • Fax: +31(0)499 760 005
  • studio@omnivision.nl
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