FAQ

Omnitapps Composer

Yes, Omnitapps Showcase and Composer (Basic/Advanced/Ultimate) are new applications. It’s not a an upgrade from Omnitapps Desktop/Professional.

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In Omnitapps Showcase there is a non removable exit button. In Omnitapps Composer Basic/Advanced/Ultimate you can configure this button.

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The new Showcase and Composer applications have different configurator, application settings and functions.

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Omnitapps Professional until January 1 2015 and Launcher will still be available. Omnitapps Desktop is not available anymore.

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You can see our prices in the OmnivisionShop.

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No, It only runs on Windows 7 and Windows 8. Note: Omnivision Studios can develop your custom IOS and Android applications!

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To diasable the charmsbar in Omnitapps got to the Omnitapps settings and uncheck the box called: “Windows 8 Charmsbar enabled”.
After pressing save, restart the software and the charmsbar should not be active anymore.

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No, Omnitapps Showcase Free and Composer Basic/Advanced/Ultimate have different structures and functions compared to Omnitapps Professional. You cannot exchange configurations between them.

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We can build whitelabel and OEM versions with your own default content. Please contact our Sales department For more information.

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For bundeling Omnitapps products with your own hardware pleace contact our sales department for more information.

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It has 4 applications. Only the basic settings are available. You can duplicate them to as many you want.

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We have a total of 21 unique applications. You can duplicate them to as many times as you want.

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Yes. We need your hardware. Please contact our sales department.

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Yes, You can Run Showcase Free and Composer Basic/Advanced/Ultimate on Windows 7 and Windows 8.

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With Basic you have all the applications but less configuration possibilities. We recommend that you use Advanced or Ultimate instead if you want to have all opportunities.

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You cannot use these in combination with Composer.

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Yes. This is one of the USP of Omnitapps Composer. No programming or coding!

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Yes. It is resolution independent. Even 1366×768 to 4K.

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Yes. You can choose mouse, single touch or multi touch.

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No. You have one price for all applications!

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Composer Player

No, it is not possible to run a Showcase export in the Player software!

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The player software is created to run exported configurations by a licensed Composer software suite.
If you have multiple systems that need to run a configuration you can use a player on each machine to run this configuration.

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- Export the configuration in the Composer to USB stick by using the export button in the top of the configurator.
– On the machine which has the player installed on it, paste the export in the documents folder “C:\Users\username\Documents\Omnitapps Composer Advanced” for ultimate this path is “..\Documents\Omnitapps Composer Ultimate”

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The error message: “no valid projects” lets us know that there is either no exported configuration available, or the player cannot read the configuration properly.
Keep in mind that the configuration should be exported by a licensed composer.

Please check if you have placed the configuration in the right folder.
– For the Player Advanced the folder should be: “C:\Users\username\Documents\Omnitapps Composer Advanced”
– For the Player Ultimate the folder should be: “C:\Users\username\Documents\Omnitapps Composer Ultimate”

note: The Player software is not able to read your configuration if both the original configuration as well as the exported configuration is in the documents folder.
To fix this simply remove the original configuration from your documents folder and restart the player software!

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Cloud Brochure Selector

  1. Install Omnitapps Brochure Selector
  2. Activate with your license key
  3. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  4. Add your license key to your account (at the licenses section)
  5. You are ready to use the system. Continue reading the Cloud manual.

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  1. Install Omnitapps Brochure Selector
  2. Select “Continue trial” in the popup screen.
  3. You see a trial license key. Write down this license key.
  4. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  5. Add your trial license key to your account (at the licenses section)
  6. You are ready to use the system. Continue reading the Cloud manual.

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Omnitapps has a built-in onscreen keyboard, but Windows also has a onscreen keyboard. Bring up the Windows Onscreen keyboard, then select “Input Panel Settings” , Deselect “for touch input, show the icon next to the textbox” and De-select “Use the input panel tab”. Click OK.

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This occurs when Windows wants the focus. You can lock the taskbar or hide the taskbar to resolve this behavior.

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This is a strange behavior when working on a computer with a touch-screen and the mouse emulation enabled.

To resolve this problem you have to disable mouse emulation in the configurator.

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When you delete a file that is already sent to an e-mail address you get this behavior.

This behavior also occurs when you delete a configuration including files that are sent.

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To de-activate your license you need to delete the system from your account. This can be done by browsing to http://cloud.omnitapps.com and go to systems page.

Press the trash bin button to delete the desired system. This will also de-activate the license on this system.

After deleting the system, Omnitapps will shut down.

Now it is possible to install Omnitapps on any system.

Fill in the license key in the front-end and you will be reconnected with the back-end.

Please notice that you need to enable the sync for this system manually to synchronize.

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Omnitapps uses Acrobat Reader X for print jobs. When you never used this program before you have to open the Acrobat Reader and accept their license agreement first. You can find Acrobat Reader in your programs list.
After accepting the Adobe license agreement you can close the Reader and start using Omnitapps again.

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Multi-touch Suite

As minimum system requirements we recommend:

  • Operating system: Windows 7
  • Video Card: HD Video capable
  • Memory: 2 GB RAM
  • Processor: Core 2 duo, , AMD Athlon II X3 or equivalent
  • Hardware: Touchscreen with Windows 7 touchevent support

For best results we recommend the following system requirements:

  • Operating system: Windows 7
  • Video Card: Dedicated Video Card, 1GB VRAM
  • Memory: 3 GB RAM
  • Processor: i5 or higher
  • Hardware: Touchscreen with Windows 7 touchevent support

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Omnitapps Professional uses Adobe Air, Adobe Air must be installed on the system to install Omnitapps Professional.
You can download Adobe Air for free at the Adobe website, download.
During the installation of Omnitapps, the system must be connected to the Internet.

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You can install different Omnitapps versions on the same computer, but you can only license one of the versions. However, you can deactivate a licensed version and then activate another version.

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Omnitapps does get its touch input from the Windows operating system. This is called “Native touch”.
If you have a multitouch screen connected to your computer Windows must recognize this display as a multitouch input device.
Some (multitouch)touchscreens are installed by plugging in a USB port (Plug&Play) and some need to have a software driver installed.
(Please refer to your touchscreen manual)

When Omnitapps does not respond to your touch inputs: The touchscreen is not recognized by Windows as a native (multi)touchscreen.
You probably can’t draw lines in MS Paint. Please contact your touchscreen hardware supplier for a possible solution. You have a touchscreen that uses a special technique where the touchscreen software driver “talks” directly to your windows applications and simulates gestures as mouse events, or the software driver communicates with application by the TUIO protocol. This technique is not compatible with Omnitapps. It’s not windows 7 native touch compatible. Make sure you don’t have software drivers installed like from Wacom or other drawing tablet manufacturers. These “trick” windows believing the system is multitouch enabled.

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Rightclick on “My Computer” select “properties”. You see a list of your system specifications. You will see a item called “Pen & Touch”. There you should read something like this “Touch input available with xx touchpoints”. This indicates Windows native multitouch. Open the Windows application MS paint. You should be able to draw 2 simultaneous lines.

NOTE: You can test your multitouch capability with the TEST application in Omnitapps or visit this website: multitouch-touchscreens.com

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If Windows has a multitouch screen device connected Omnitapps cannot be operated by a mouse device.
First disconnect you multitouch screen USB cable and restart Omnitapps. Note: Even when your multitouchscreen is disconnected it is possible that the installed software driver “tells” windows that it is still multitouch enabled.

Rightclick on “My Computer” select “properties”. You see a list of your system specifications. You will see an item called “Pen & Touch”. There you should read something like this “Touch input available with xx touchpoints”. This indicates Windows native multitouch. If this message is still displayed you have to shut down, or uninstall the multitouch software driver before you can operate
Omnitapps with a mouse device.

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Omnitapps has a built-in onscreen keyboard, but Windows also has a onscreen keyboard. Bring up the windows Onscreen keyboard, then select “Input Panel Settings”, de-select “for touch input, show the icon next to the textbox” and De-select “Use the input panel tab”. Click OK.

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This message appears when the download is not fully complete. Try to re-download the file using a LAN connection.

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This is a rare behavior and only happens on systems that had a previous Beta version of Omnitapps or happens when there was previous Omnitapps version that was uninstalled incorrectly. Uninstall Omnitapps again, and also delete all Omnivision and Omnitapps folders in //My documents/ and //c:/program files/ (32bit Windows os) //c:/program files(X86) (64 bit Windows os) Then reinstall the latest version of Omnitapps. Don’t forget to backup your own project folders because with this method the whole projects folder is deleted.

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When you have a licensened Omnitapps, goto the configurator and click on the button “Deactivate License”. Then you also have the option to save the serial number in a text file on your desktop. Now you can re-use your license key to your new computer.

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You can re-install Omnitapps (your license data is still saved on the computer) and then deactivate again in the configurator.

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First make sure you are connected to internet. Then make sure you entered the whole key, thus including the dashes “-“. Notice that the license key is Caps sensitive. You can also copy/paste your code into the textfield. When it keeps rejecting, please contact us to check our activation server (it’s possible that there was already another activation before on this machine).

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You probably downloaded an Omnitapps installer without content, you need to manually add new content.

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There are different reasons:

  • The exported configuration was not placed (copied) in the correct folder. You must copy the configuration in your documents folder ..\\my documents\Omnitapps\
  • Omnitapps Launcher can only run configurations that were created by a Omnitapps Professional or Desktop version 2.2.6 or higher that have a license.

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In the Omnitapps configurator you can select a predefined localized keyboard. In Omnitapps 2.0 you can choose the following onscreen keyboards:

  • Dutch
  • Italian
  • French
  • Spanish
  • German
  • English
  • Russian
  • Protuguese
  • Norwegian
  • Romanian
  • Turkish
  • Slavic

Please contact us to request a new keyboard layout. We will consider your request for a next Omnitapps release. Contact us by E-Mail

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Your feedback is valuable to us. Please use the “Feedback button” in the configurator to point directly to our feedback webpage.
Here you can let us know how to make Omnitapps better.
If you want to have a modified Omnitapps version with specific features to fit your needs, please contact our sales department.
You can send an e-mail or call us at +31 (0)499-367607. (CET)

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When you create a new configuration with the configurator [CREATE] button a new folder is created. Omnitapps cannot work if every setting would be left blank. That’s why every new configuration is filled with Default content. This is a good starting point for you to begin.

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No, this is not possible. However, if you are the developer of the Flash object you can call use to discuss a custom integration in Omnitapps.

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  • You did not place the videos in the right folder. Check the configurator what video folder you have chosen.
  • Your video is not a Omnitapps compatible video file. Omnitapps can handle videos that are rendered with a H264 codec, usually resulting in .MOV, .FLV, .F4V or .MP4 files. More info about H264 video

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When Omnitapps first starts an application that has PDF files to be viewed, it converts the PDF file into another object to be used in Omnitapps. You don’t see this process happening, but you can however notice that it takes some time before a PDF thumbnail and file a visible in the application. When you have a lot of PDF files (e.g. OmniRequest) it takes some time to convert all PDF files. This process only takes place once.

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This can have several causes. In basic Omnitapps cannot read the description file that belongs to that application. This can be caused by sudden power loss of the computer, misconfiguration, manual editing of the XML description file (went wrong) or when you made changes to the application folder structure. Omnitapps replaces an application when it is missing. You can delete the application folder which has the white screen in your //my documents/omnitapps/yourprojectname folder (Never delete anything in the program files folder) When Omnitapps is restarted it detects the missing application and copies a new one from its own storage. It is filled with default content.

You also see white screens when did not use the EXPORT function in the configurator to transfer content from computer 1 to computer 2. On computer 1 all application description files (XML) have paths that point to local folders of computer 1. When you just copy your project folder to computer 2 all paths are problably wrong. By using the EXPORT function, Omnitapps makes a copy of the current project folder and modifies those unique paths that belong to computer 1.

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Yes, it is possible to put Omnitapps in portrait orientation mode.

First you need to set Windows in the portrait orientation mode.

Remember, that when Omnitapps is in portrait mode, it is recommanded to choose the videowall or table mode in the Configurator – General – screen orientation. This way you disable the rotate functionality so that Omnitapps can’t be rotated upside down.

Also you have to be aware that the background images need to be changed to portrait and if you use OmniMarker you will need to change the positions of the markers.

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It is not possible to open Powerpoint files directly through Omnitapps, but you can easily create a PDF or JPG file from your Powerpoint files. To do this, select the option “save as” in Powerpoint and select the desired file format.

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We are using the webkit engine for the webviewers. You can see all unsupported features here.

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First you need to be sure that your multitouch works. This can be checked in Paint.

If it does not work and you are sure that you have a mulitouch screen, you can check the Pen and Touch settings in the config panel of Windows. In here you need to be sure that multitouch is enabled.

If Multitouch does work in paint you need to be sure that you have mouse emulation is disabled in the configurator. If you have to change the mouse emulation setting, need to restart Omnitapps.

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You need to open a licensed version of Omnitapps Professional. Go to the configurator and press the export button. Select the location where to save the configuration. Copy the configuration to ..\\my documents\Omnitapps\

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This problem occurs when you are using mouse emulation. The problem can be solved by enabling the corner transformations. We are working on a solution.

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Yes we are capable to develop a custom and enhanced versions of Omnitapps just for you.
If you are interested in a custom version of Omnitapps, please contact our sales department to discuss the possibilities.

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Stay in touch

  • Omnivision Studios
  • De Dintel 31
  • 5684 PS Best
  • The Netherlands
  • Phone: +31(0)499 367 607 (The Netherlands, CET)
  • Phone: +1561 443 4747 (USA, EST)
  • Fax: +31(0)499 760 005
  • studio@omnivision.nl
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